Accountable technology, not a black box
A system that touches your phone and your orders has to be inspectable and bounded. Here's how VoiceOrder is built to earn that trust.
Built to be reasoned about
Payments stay out of voice
At launch, ordering runs on pay-at-pickup or an optional SMS payment link. No card numbers are collected by the voice system.
Least privilege by scope
A pilot is bounded to one location, one number, one menu, and defined hours — a small, understandable footprint.
Auditable by default
Call and order records are designed to exist so you can review what actually happened instead of guessing.
Deterministic authority
The facts that matter — prices, availability, acceptance — are owned by Apex services, not generated on a call.
We describe our security posture and design intent in plain terms and avoid claiming certifications or guarantees we haven't completed. As the product matures, this page will reflect concrete, verifiable specifics.
The voice is conversational. The numbers are not up for interpretation.
A voice model is great at conversation — and the wrong place to invent a price. VoiceOrder draws a hard line between the two.
Voice model
Handles the conversation
- Understanding the caller
- Natural, conversational phrasing
- Intent extraction & clarification
- Recovery when a call gets messy
Apex services
Own the facts
- Prices, taxes, fees & discounts
- Order totals
- Item & modifier availability
- Payment status & order acceptance
The model is never allowed to invent these values. If a fact isn't confirmed by an Apex service, the order doesn't move forward — it clarifies or hands off instead.
Control, evidence, and honest status — by default
Serious restaurant technology has to be accountable. VoiceOrder is built to be inspected, bounded, and truthful about what it did.
You set the guardrails
Approved number, menu, hours, eligible calls, escalation rules, and how orders are delivered.
Deterministic by design
Prices, totals, availability, and acceptance are owned by Apex services — never invented on a call.
Call & order records
Every interaction leaves a reviewable record, so you can check exactly what happened.
Payment stays separate
Launch runs on pay-at-pickup or an optional SMS payment link — no card details taken by voice.
Transparent status
Clear operational states — accepted, in kitchen, handed off — with honest failure and recovery handling.
Scoped to your operation
One location, one menu, defined hours — a controlled footprint you can reason about.
Stop losing orders to a ringing phone
Apply for the Founding Pilot and we'll scope VoiceOrder to your restaurant, your menu, and your hours.
No payment details required to apply