A ringing phone becomes a validated order
No app for your customers, no change to how they already order. VoiceOrder is designed to answer the call, get the order right, and deliver it to your team — with a person as the safety net. The walkthrough below is illustrative and uses sample data.
Sample pickup call
Sample call · connecting…
Items appear here as they are confirmed and validated.
From a ringing phone to a validated order — in one call
The flow we're building: a clear, repeatable path your staff can trust. No app for the caller, no change to how your customers already order.
Answer eligible calls
During your defined hours, VoiceOrder picks up eligible pickup calls so the phone stops pulling staff off the line — and callers stop hitting a busy tone.
Understand & clarify
It follows the conversation naturally — dish names, spice levels, modifiers, substitutions — and asks a quick clarifying question when something is ambiguous.
Validate & confirm
Every item and modifier is checked against your menu and rules. Prices and totals are calculated by Apex services, then read back to the caller for confirmation.
Deliver the order
The confirmed order reaches your team as a dashboard entry, email, SMS, or printable ticket where supported — with a full call and order record behind it.
The voice is conversational. The numbers are not up for interpretation.
A voice model is great at conversation — and the wrong place to invent a price. VoiceOrder draws a hard line between the two.
Voice model
Handles the conversation
- Understanding the caller
- Natural, conversational phrasing
- Intent extraction & clarification
- Recovery when a call gets messy
Apex services
Own the facts
- Prices, taxes, fees & discounts
- Order totals
- Item & modifier availability
- Payment status & order acceptance
The model is never allowed to invent these values. If a fact isn't confirmed by an Apex service, the order doesn't move forward — it clarifies or hands off instead.
Escalation
Handoff, not hang-up
- The caller asks for something outside the menu or rules
- A large, catering-style, or unusual order
- Repeated confusion or a frustrated caller
- Anything the system isn't confident it can complete correctly
A person is always the safety net
VoiceOrder is not a black box that either works or fails silently. When a call needs a human, it says so and transfers — you stay in control of the hard calls.
You decide the guardrails: hours, which calls are eligible, when to escalate, and how orders reach your team. It runs with your rules — not around them.
Stop losing orders to a ringing phone
Apply for the Founding Pilot and we'll scope VoiceOrder to your restaurant, your menu, and your hours.
No payment details required to apply