What the launch product is designed to do — and what it won't
VoiceOrder is in development; this is the scope we're building for the first version. Reservations, deeper POS integrations, and in-call payments are on the roadmap — clearly labeled as future, never sold as done.
Ordering, done right
The capabilities we're building for launch — described as design intent, not as features running on live calls today.
Inbound call answering
Answers eligible pickup calls during your defined hours.
Hours & FAQ responses
Handles common questions — hours, location, basics — without staff.
Menu-item recognition
Understands real dish names, not just literal transcription.
Modifier validation
Spice levels, prep, add-ons, and swaps checked against your rules.
Unavailable-item handling
86'd or unavailable items are caught before they hit the ticket.
Deterministic totals
Prices and totals calculated by Apex services — never invented.
Final read-back
The full order is confirmed back to the caller before it's placed.
Human transfer
Escalates to your staff with context when a call needs a person.
Order delivery
Dashboard, email, SMS, or printable ticket where supported.
Kitchen-ready tickets
Structured, legible orders your kitchen can act on.
Operational monitoring
Status across calls, orders, and handoffs.
Call & order records
Reviewable evidence for every interaction.
Designed to show every call and order — with the evidence behind it
The operational view VoiceOrder is designed around: what came in, what was accepted, what was handed off, and the record you can review when you need it.
38
Calls answered
29
Orders accepted
4
Handed off
1m 52s
Avg. handle time
Orders by hour
- $26.90Accepted
#1042 · Chicken Biryani +1
6:14 PM
- $41.20Accepted
#1041 · Lamb Karahi +2
6:09 PM
- $14.50In kitchen
#1040 · Veg Thali
6:02 PM
- —Handed off
#1039 · Catering inquiry
5:58 PM
Control, evidence, and honest status — by default
Serious restaurant technology has to be accountable. VoiceOrder is built to be inspected, bounded, and truthful about what it did.
You set the guardrails
Approved number, menu, hours, eligible calls, escalation rules, and how orders are delivered.
Deterministic by design
Prices, totals, availability, and acceptance are owned by Apex services — never invented on a call.
Call & order records
Every interaction leaves a reviewable record, so you can check exactly what happened.
Payment stays separate
Launch runs on pay-at-pickup or an optional SMS payment link — no card details taken by voice.
Transparent status
Clear operational states — accepted, in kitchen, handed off — with honest failure and recovery handling.
Scoped to your operation
One location, one menu, defined hours — a controlled footprint you can reason about.
Where VoiceOrder is heading
Planned capability — shown so you know the direction, not because it's finished.
Reservations, SMS confirmations and reminders, Square integration, expanded analytics, and advanced menu management.
Secure in-call payment collection, more POS integrations, multi-location controls, catering workflows, approved upselling, Spanish, and franchise controls.
Ordering remains the core product. Roadmap items are directional and may change.
Stop losing orders to a ringing phone
Apply for the Founding Pilot and we'll scope VoiceOrder to your restaurant, your menu, and your hours.
No payment details required to apply